Vaccination policy:
Only proof of rabies vaccination is required. We highly recommend other vaccinations to keep your pet healthy.
Sedation policy:
At this time, we do not groom sedated pets.
Matted pet policy:
Mats are painful. If shaving your pet is suggested then it is in the best interest of the pet. We believe in "humanity over vanity." When the hair begins to grow back (quicker than you think) we can keep him/her in your desired style with the recommended grooming schedule. Extra charges may be added for mat removal.
Mats can also hide many issues including but not limited to: skin irritation, bruising, hot spots, cuts, sores, bacterial infections, and can even house bugs such as fleas, ticks, lice, and other unwanted creepy crawlies or debris. By shaving the matting off we can find any potential issues and hopefully catch them before they become more serious.
If we believe we can safely brush your pet we will happily do it, but sometimes the pet will not tolerate it. We will inform you of everything. Remember, we want your pet to look great too!
Cancellation policy:
We understand stuff happens that cannot be avoided. Please notify us at least 24 hours before your appointment to let us know you cannot have your pet groomed that day. Less than 24 hours the fee is 50% of your total would be grooming cost due when scheduling your next appointment.
NOTICE: If your pet becomes aggressive during their time with us, all services will be stopped and you will be charged the FULL service price for the lost appointment.
*We do not service pets over 40 lbs unless accepted at the time the appointment is made. If we arrive and the pet is over 40 lbs, the stylist may choose to cancel the appointment and you will be charged as a no-show OR they can decide to groom the pet and you will be charged at the stylist’s discretion.*
No show policy:
Please refer to the cancellation policy if you know you will not be home. We will give you courtesy reminder texts, and can even text when we are on our way to you if you wish. When we arrive, if after 15 minutes you are not there with your pet then we will leave a note on your door. You may be billed for the missed appointment. The fee is 100% of the price quoted for your pet plus tax. This must be paid before another appointment will be made.
​If you have scheduled an appointment for more than one pet, but decide to change the number of pets being groomed, please inform us at least 24 hrs in advance. Each pet still takes a certain amount of time, if we allot that time for your pet and you decide to not have it done, that is a time slot lost that could have gone to another pet. Advanced notice gives us a chance to find a replacement. Cancelling a pet in less than 24 hrs (even if we are doing others at your house) falls under our CANCELLATION policy. Informing us when we arrive that a pet will not be groomed (even if others are) falls under our NO SHOW policy.
Pricing policy:
Prices are all inclusive and cannot be split. Circumstances such as matting and any add-ons desired may cause your bill to be higher, but the base prices will stay consistent. Before we begin we will assess your pet and inform you if any extra charges incur.
We will attempt to perform every service on every pet every time, but some pets just will not allow every service to be performed. We will not stress out your pet or put ourselves in harm's way to get something done. It still takes time and effort to attempt services. Payment is still expected and money will not be taken off if a certain service cannot be performed.
Payment policy:
Payment is expected the day of service. Forms of payment accepted are credit/debit cards(all major credit cards accepted), checks, and cash(exact change required). For those who must pay with a check, a $35 fee will be added for bounced or returned checks.
​According to the State of Texas, we must collect sales tax (8.25%)
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